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title: Live Chat
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# Live Chat

Hi , this is **Mahesh from Sales **Team. How may I assist you today?

Do you need **any assistance with your order?** I’ll be happy to answer any questions... If you are buying today, we can offer you a% discount.

Our web hosting services are designed to meet the needs of our customers. We are confident you’ll be happy with the quality of our service and support, due to which **we offer a 30-day money-back** guarantee for all new customers.

A good **control panel makes it much easier to manage **your websites and web hosting. For this reason, we use industry-leading control panels. For Linux web hosting, we include cPanel and for Windows web hosting, we include Plesk.

Yes, our plans come with free SSL certificates. Our cPanel web hosting and Windows hosting accounts all come with **free Let’s Encrypt SSL certificates.**

Our servers are built using the **latest Xeon processors and SSD hard drives** to give blistering and reliable performance, we provide managed services to make it easier for you to focus on your business. 

We do have **our own servers**, we are one of the largest hosting companies in India. We run our own hardware, network and IPs across India, USA and Europe so that your website is closest your visitors' location guaranteeing fastest loading speeds.  
- **India **(Pune, Mumbai)  
- **USA** (Asheville, NC & Los Angeles, CA)  
- **Europe **(Lisbon, Portugal & Kiev, Ukraine & Frankfurt, Genmany).

Our in-house, **certified experts are available 24/7 phone, ticket or live chat**. Our 24×7 support operations are managed from 3 different locations. Some staff members are based in the datacenters, some in our office in Pune and the rest of our staff members are based in our office in Nashik & Bangalore.

We offer a **99.9% uptime guarantee **on all of our web hosting services.

Our plans have no minimum term commitments that you need to agree to. You can **cancel your server plan at any time **by simply contacting our billing team via the client area.

Moving to us is easy, we’ll take care of the **migration for you for FREE **and quick. In most cases, we can have your website migrated and live in under 24 hours.

I am **not aware of anything in particular that doesn’t work on our server** but we try to help our customers with all they may need and until and unless its impossible for our system Admins.

**Apologies for the inconvenience caused**. Please hold on for a moment while I’m checking your account.

Your **patience **is highly appreciated.

Your **ticket is in progress **and is being worked on by our support team. We're prioritizing your request, and I will make sure this issue is resolved at the earliest. Thanks for your patience. 

Is there** anything else I may assist** you with at the moment?

Thank you so much for using the chat service. **Have a good day! **Incase of any query, please feel free to initiate a Live Chat again.

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